You are absolutely right to be mad. He should’ve taken up the issue with the secretary, not you. You were misled and told false information, that’s not your fault. I’m sorry this happened to you. If it’s possible I’d recommend getting your work done elsewhere, if it happened to me I definitely wouldn’t feel comfortable going there anymore after being disrespected.
As a dental nurse that is really strange to me. We have a lot of people come in who have no choice but to bring their children with them and most of the time are very well behaved and just sit there. Even when coming for check ups the nurse will take the children outside the room while having x-rays etc. we would not have a problem with this and for them to refuse you treatment because of it is out of order in my opinion, especially if the receptionist offered to watch them.
@Julie my son just played with a toy on the extra chair in the room. There was not a second chair so Isabella was sitting on the floor beside him drinking her bottle. I was kinda proud of how well they were doing because they are 3 and can't be expected to be perfect.
@Tyra Elysha I agree I shouldn't have been in the middle of the argument. She should have taken them to a different room and kept them busy during the appointment. They could have talked when I left and said they wouldn't do it again in the future which would have been fine.
Why did the secretary not just watch them like she said she would?
@Sharon I have no idea. I thought she would have stayed in the waiting room with them and kept them occupied. Instead I got a talking to about being an bad parent for bringing them at all. I'm really disappointed we are going to change dentists
Yeah, you should. Let them know why you are leaving too.
Yes I would go elsewhere where this is not customer service. I work in a dental practice and none of my dentists would behave like this