Boohoo returns

So I returned all of the items in my delivery which were 4 items in the same parcel. All within the timescale etc. i just received an email to confirm my refund for 2 items. Is this normal? Will the other 2 items process separately? Never had this happen before
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I would just contact customer service and say to them

Yes somtimes this can happen. But calk them anyway just to be sure

Just contact them and ask what’s happened.

Call the customer service. It happened to me, they only refunded 2 items instead of 4 when I contacted customer service they said their workers said they only received two items and I said that wasn’t true because all 4 items were in the same bag . They then said they will investigate by looking on the CCTV. 3 days later they refunded the other 2 .

Thanks everyone, I’ve emailed them

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