Which bank provides pots to budget your money?

TSB

Monzo

Monzo

Monzo

Chase

Starling

Elena, I work for Monzo and there is ALWAYS a reason why your account would be closed. Legally, we just can't tell customers why

@Elena girl you don’t even need to say anymore. I know 3 people personally whose accounts got closed down by Monzo for absolutely no reason at all. None. 2 of my close friends and my husbands brother. All with steady incomes. Constant flow of money and several direct debits. No reason whatsoever for their accounts to be closed down. my husbands brother just had a newborn baby and they stopped access to his money and suddenly closed it. Before Monzo he was with Lloyds for 13yrs and regretted changing. If they say there was a reason they closed peoples accounts the only reason we can think of is that they want customers with an income of 5K or above 🤣 ridiculous.

If you think any other bank would treat you differently following an account closure then I have bad news for you 😅 No bank would tell you the reason for closure. There is always a reason

@Elena I'm sure Monzo did communicate as far as allowed legally. And if you where laughed at on the phone, I hope you raised a complaint 👍

@Elena Then maybe folk shouldn't use their accounts in such ways that will warrant it being closed 🤭

@Elena Make no mistake, as an employee I of course have had gripes with them and various things I am arguing to better, at a back end stand point. However, customers crying about accounts being closed for "no reason" really isn't something I'd consider giving up the tasty wage that accommodates my families lifestyle 😅 Can anyone say they work for an entirely ethical company that hasn't caused some form of inconvenience to employee or customer? I doubt it

I am backing Monzo from the angle of which customers seem to think they can use a neo bank however they'd like and everything fly under the radar. And as soon as they're found out, it's "Monzo closed my account for no reason"

@Elena No arguing here, just facts that Monzo do not close accounts for no reason. I deal with customers like yourself every shift and there is always a reason. The complaints team are also heavily on the customers defence (not sure if you're aware of how much a complaint costs, but it's a lot) So if they STILL found us not at fault, then 💁‍♀️ I'm not up any companies arse 😂 if anything, I'm up my own and I certainly do not bite the hand that feeds 😂

Monzo

@Elena pipe down hen, we get it, you didn't use your account properly and can't take responsibility 😂