Help with Vinted

Hiya ladies I’m looking for some advice! My little brother is 11 and to save up some money he has been selling things on Vinted! He sold a computer game and posted it with in-post and when I track it it’s coming up delivered but the man on the other side is saying he hasn’t received it. I have sent the screenshots of the tracking and he sent me back a screenshot of yodel saying the package is still with the sender but I thought he would have had to pick it up from a in-post shop/locker. Is this man chancing his luck trying not to pay or has the parcel likely been lost? Thanks

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@Heather thank you, Vinted have came back saying the parcel wasn’t sent out on time but I have all the proof that it was sent on time x

@Heather I only have the parcel number there is no tracking number, My wee brother took a screenshot of the barcode he was to scan and on the pic it does say it should have been delivered with yodel so I’m unsure how in-post got it and where it is they have actually delivered it too. Just so annoyed for him when he’s just trying to save up some money😔

I think he’s trying to do one on you. If you posted via yodel, they will deliver it to his door… inpost wont have it

@Sophie the shop I sent it to has sent it through in-post not the buyer, the receipt the shop gave him says in-post and the parcel code, there isn’t anything about a tracking code or it being delivered by yodel so I think it’s the shops mistake unfortunately.

As long as you’ve got your postage receipt that proves when/ where it was sent, I’d submit that to Vinted as evidence and ask them to investigate x

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