@Rachel do you take it into store for them to see and they will make a decision whether to send it off or replacement? How long did it take for it to be repaired if you know? X
Yes I took mine into the store as it’s not too far away from me but I think you can login online to contact them too. It took a few weeks but the pram they gave me both times was like for like.
Yes they will change it for you, I’ve had two issues which they’ve sorted with no problem, their customer service has been amazing. They may take your pram and send it off for repair and give you a loan one whilst it’s being done