I’m having such a horrible experience with Northumbria maternity

Posting the rant here because honestly I have no idea who to speak to about this. As soon as I got pregnant, I reached out to my gp to refer me to a midwife (which they did in my first pregnancy). They said they don’t do that anymore and to do whatever I needed to via badger notes. Went to badger notes to find out that I needed to be booked with a midwife to login. Called RVI midwifes multiple times a day for multiple days and they never picked up so left a voicemail with all info hoping they would get back. At the same time, also filled the online booked for Northumbria hoping atleast someone will reply. A lot of people had mentioned they got a reply after 10 weeks so waited patiently for 10 weeks. Didn’t hear back so called rvi midwives which said they didn’t cover the area and recommended to call Northumbria. This back and forth cycle between units to units had me going crazy for days Finally a midwife called from an unknown number saying she will book me in, and that they had lost my form. Cancelled 1 hour before the appointment and rebooked to a different location. I couldn’t remember the location, so I wanted to call back and I didn’t have her number or any form of contact. Called the hospitals , midwife’s, everyone and the they just say they can’t help as they don’t have the record. Got pain in my stomach, called hospital reception which sent me through to a girl who was incredibly rude giving one word answers in an extremely bitchy tone. This whole experience has caused me so much anxiety and trouble , I haven’t had a single checkup even though I’m 12 weeks now. I want to file a complaint but I don’t know who to file it against because honestly they have left me so confused with back and forth.