Nuby wireless breast pump

Has anyone used this breast pump before? I had it delivered today and have fully charged it but when I’ve gone to use it it doesn’t seem to work at all. There is no feeling suction or vacuum. Is this normal? I’ve never used an electric pump before.
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I’d return it if there’s no suction

Make sure everything has been assembled correctly and that the pump is not wet. Sometimes the motor might not be placed correctly. Sometimes I have to take my pump apart because the suction just doesn’t feel right and that seems to fix it. If that doesn’t work, definitely return it.

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