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@Iona yea just what I usually send them… first time this has happened
Hmm that is strange! Not sure if there is a weekend number you can phone 🙈
Mine often under pay me but then they recalculate and just sent me the extra that they should have a few days after
@Rebecca good to know thank you! First time they done this so was in panic mode lol xx
If you have put a message on your journal and have submitted the amount and proof etc it should be fine should come in few days later you should get a notice in your journal saying we owe you money x
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Was the proof for a previously paid invoice? Eg was your proof an invoice and then bank screen showing payment made etc?